Desktop Support Technician I

    • Job Tracking ID: 512234-848698
    • Job Location: Charlotte, NC Area, NC
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: March 10, 2023
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

SUMMARY/POSITION OVERVIEW

First and foremost, you have to be a people-person, who enjoys working with people with efficient and accurate technical skills. On a given day, you provide technical support to end-users within the company including deployments, installations, maintenance, troubleshooting, and repairing of hardware and software. You have the opportunity to create a stress-free environment through excellent customer service. You are an essential member of the Help Desk team, "the face" of the Information Technology, which receives, prioritizes, documents and actively tackling any IT challenges. Your ability to resolve problems quickly and efficiently may involve the use of diagnostic and help desk tracking tools, as well as requiring that the technician humbly give in-person support. There are numerous opportunities for growth and development with other IT professionals within the department. This is a full time, 40 hours per week position.

Experience and Skills:

PRIMARY DUTIES & RESPONSIBILITIES

Technical Maintenance & Incident Management

  • Serve as the first point of contact for technical incidents, problems and service requests

  • Manage end-user incidents, service requests and problems by installing and upgrading software and hardware, deployment of new technology, testing updates, and performing preventative maintenance tasks.

  • Test alternative pathways until issues are resolved or acceptable workarounds are implemented.

  • Direct unresolved end-user queries to the appropriate personnel through escalation.

  • Maintain Active Directory and asset management to ensure its accuracy.

  • Record technical issues and solutions in the appropriate systems.

Customer Service

  • Deliver excellent and user-friendly customer service to end-users, which may include cable management and cleaning workstations.

  • Must enjoy working patiently with people even when they are having a difficult time

Project Implementation

  • Collaborate with the Help Desk and IT team to complete projects and other job-related functions.

  • Maintain, build, test and deploy desktop images.

Documentation

  • Create technical documentation and manuals as needed.

  • Document pertinent end-user information, troubleshooting and resolution processes including all actions taken through to final resolution.


Confidentiality

  • Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property.

JOB QUALIFICATIONS

  • Three (3) to five (5) years of proven IT help desk experience and technical support or relevant education.

  • CompTia A+ Certification preferred or experience

  • Working knowledge of Exchange, VPN, Office 365, and Active Directory, Windows OS, Mac OS, and iOS (iPhone / iPad).

  • Working knowledge of mobile devices to include cell phones, iPhones and iPads

  • Working knowledge of printer implementation and maintenance.

  • Adobe Creative software (video, web, print) and KACE is a plus.

  • Knowledge of applicable data privacy laws and best practices.

  • Excellent written and verbal communications skills.

  • Normal working hours will be 8 hours per day, typically scheduled between 7am and 7pm, Monday through Friday.

  • Must be available other days/hours as assigned for maintenance windows, special projects, etc

INSP - Who we are

By any standard, INSP is one of today's most successful cable networks and multi-media entertainment companies with a staff of talented producers and storytellers who create, acquire, and distribute premium, popular programming content across an array of platforms.

Our INSP Linear cable network is available in every market, nationwide, to more than 60 million households via Dish Network, DirecTV, Verizon FiOS, AT&T U-verse and more than 2,800 cable systems, along with vMVPD's including FRNDLY TV, SLING TV, Philo and Fubo TV. It is viewed by more than 47 million households a year and attracts a loyal audience, so much so that we rank among leaders in the total amount of time viewers spend watching.

INSP's ratings consistently exceed most high-profile networks, making us among today's highest-rated cable networks. With 7 consecutive years of year-over-year ratings increases (2014-2021), the INSP audience continues to expand. We are the only network with this record of consistent growth, and in 2021, we had the highest ratings of any year in our longstanding history.

The INSP linear network provides a trusted viewing experience, with a lineup of acquired timeless and popular classic Westerns, along with branded original programming. We feature stories of action and adventure, showcasing everyday heroes and developing new heroes with original programs.

INSP, LLC as an employer provides a collaborative work environment and values a healthy work-life balance for its employees. We offer competitive compensation, a robust benefits package for full-time employees, a 401(k) Plan (with company match), and generous paid time off.

If you want to join a talented team, that is committed to excellence, then INSP is the place for you!


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