Office 365 Administrator

    • Job Tracking ID: 512234-770052
    • Job Location: Charlotte, NC
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: April 29, 2021
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

SUMMARY/POSITION OVERVIEW

Be the go-to Office 365 person contributing to the design, architecture, implementation and security of Office 365 environment. The Office 365 Administrator will be a specialist who provides end-user support and tier 2 support for the Help Desk for Office 365 and other applications. The individual will collaborate with the Senior IT Support Manager to develop plans and make recommendations for integration, security and maintenance of Office 365 within the environment. Additionally, this position will work with product, software and hardware vendors as needed. The Office 365 Administrator will be a creative individual who can look for ways to fully utilize the Office 365 environment with various departments in the company making their work more efficient.

This is a full time, 40 hours per week position.

PRIMARY DUTIES & RESPONSIBILITIES

Technical Support

  • Serve as the tier 2 support for applications and Office 365 related issues
  • Second tier support for internal and external applications such as Office 365 Products, Broadway, ScheduAll and SharePoint including permissions, notification of application and application server maintenance scheduling
  • Vendor management
  • Building and maintaining best practices for applications
  • Backup support for the Application Administrator as needed
  • Support for the Office 365 environment, services, Exchange, security and governance
  • OneDrive, Planner and MS Teams support
  • Server support and upgrades as needed

Customer Service

  • Deliver excellent and user-friendly customer service to end-users and the IT Help Desk.

Project Implementation

  • Collaborate with the Help Desk and other users to complete projects and other job-related functions.
  • Build, test, maintain and deploy Office 365 and application solutions.

Documentation

  • Create technical documentation and manuals as needed.
  • Document pertinent end-user information, troubleshooting and resolution processes including all actions taken through to final resolution.

Confidentiality

  • Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property.

Experience and Skills:

Job Qualifications

  • At least (5) years of proven application and server administration
  • MCSE preferred
  • Experience working with all Office 365 Products
  • Expert knowledge of all the different workloads of Microsoft 365 - Includes SharePoint, Exchange, Teams, Planner, Power Platform, One Drive, Planner, Streams, and SharePoint on-premises
  • Maintain collaboration applications (including Office 365, SharePoint, Teams, OneDrive, OneNote. Planner)
  • 5 years of experience using SharePoint, Azure Active Directory, Group Policy, and Microsoft administration and structure
    • Knowledge of applicable data privacy laws and best practices.
    • Excellent written and verbal communications skills.
    • Normal working hours will be 8 hours per day, typically scheduled between 7am and 7pm, Monday through Friday.
    • Must be available other days/hours as assigned for maintenance windows, special projects, etc.
  • Experience in implementing and maintaining Microsoft M365/O365 environment
  • Experience supporting Office 356 environments, services, Exchange, security & threat management, Governance & compliance